cyberlink powerdirector ultimate suite v14 product key

I finally got a response from Technical Support. Due to the customer service and not being able to burn a Blueray Disc, I am giving the program a 1 star rating. If I cannot get phone support, then why have this kind of service that you have to pay for in the first place. The person that I talked to(don't know what country) at their customer service center basically told me since I already had a ticket open, that I would have to wait for the response that could take 24 to 48 hrs with instructions. Paid $29.00 for two months, so I called today (8/18/15) to see if I could get help quicker. I went ahead and paid for the Telephone support. Waiting for Customer Service Response in writing is just too slow. I have an account I set up at their website to get my concern's answered.

I am unable to burn Blueray Disc as I continually get the following Error Message: the only negative I have for this product is the following: Editing video is easy and I enjoy all the different options that you get with the suite to make your video standout. I purchased PowerDirector 13 suite on 8/6/15.

Cyberlink powerdirector ultimate suite v14 product key